ReturnMe Privacy Notice

General Statement

ReturnMoi et Dessein Inc., (hereinafter referred to as ReturnMe), wants to make your visit and use of the website as secure, enjoyable and pleasant as possible. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the ReturnMe website, app(s)  and or services, and or speaking to us over the telephone or leaving a voice mail, you consent to the collection, storage and processing of your personal information as stated in this policy.

The purpose of this Privacy Notice is to inform you, as a visitor, what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of information you provide to us.

By using this website, you signify your agreement to the contents of this Privacy Notice. If you do not agree to this Privacy Notice, please do not use this website. ReturnMe reserves the right, at its discretion, to update or revise this Privacy Notice. Please check this Privacy Notice for changes. Your continued use of this website following the posting of any changes to this Privacy Notice constitutes acceptance of those changes.

ReturnMe is committed to protecting the privacy of our customers, clients and partners. ReturnMe uses strict guidelines, policies and procedures to ensure that Customer’s and Finder’s (as defined in the Conditions of Use) information stays confidential and secure on our database.

 

Gathering Personal Information:

In activating ReturnMe products, our Customers have imparted their trust in us. Accordingly, we have taken every reasonable security precaution necessary to assure that this trust continues to be earned.

We will use or disclose a client's personal information only for the purpose for which it was collected, namely to facilitate the safe return of that client's lost valuable item or animal, unless otherwise communicated to the User.

We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy. ReturnMe may share part of the Customer’s contact information (such as name, email, contact number, address or survey information etc.) with companies or organizations from which the Customer has purchased or received a ReturnMe product from. No financial information will ever be shared. All non-affiliated companies that act on our behalf and receive Customer information from us are obligated to keep the information we provide to them confidential, and to use the Customer information we share only to provide services from their company. No credit card information is saved in our database and thus nothing will ever be transmitted to anyone at any time. The Customer may be prompted to fill out a survey questionnaire, the results of which are shared with the company that had given or sold the Customer the ReturnMe product. The company may use this information to contact the Customer at a later date.

If you wish to have your information removed from our list of shared Customer information, please email info@return.me  with the subject title “remove” or send a request in writing to: ReturnMe - 181 Labrosse Ave. Pointe-Claire, QC, H9R 1A3

Your request will be processed and you will be notified within 48 hours.

ReturnMe will not disclose personal information about the finder or owner to each other unless both parties agree. Both parties may agree upon situations in which they don’t mind or wish to meet each other to facilitate the return of a found item. The same goes for any party or business with whom the lost item has been left by the original finder for courier pickup.

ReturnMe may disclose your personal information as required or permitted by law to local authorities if requested.

 

Special Attention to Children:

ReturnMe takes special care to protect the safety and privacy of young people using this website. ReturnMe does not specifically collect information about children. If you are under the age of 18 you are not permitted to create an account with ReturnMe. It is our clients’ responsibility to check and update their accurate information in their online account profile. If for some reason we have incorrect or inaccurate information about you, this can be updated by logging into your account at http://www.return.me ; from there you can make any necessary changes. This can also be done by calling our call center at 1-800-831-0717.

 

Information About People who use our website:

Our system will automatically gather information about people who visit our website. For instance, we gather information about the number of visitors, which web browser is used, the pages they access during their visit on ReturnMe websites, etc. This helps us to improve our service in a number of ways, for example it helps us to provide an easier way to navigate website and to provide clearer more concise information. ReturnMe collects information at different points on the website. ReturnMe is the sole owner of the information collected on this website.

If You access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete.

Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking, conversion tracking and maintaining specific information about the use and users of the Website.  The data collected by cookies is anonymous.  You can delete all cookies that are already on Your computer's hard drive by searching for files with "cookie" in it and deleting them.  In addition, if You want to stop cookies from being stored on Your computer, You can edit Your browser settings so that cookies are blocked.  Unfortunately, if You block cookies You may not be able to use the full functionality of the Website.
In order to understand how people use the Website and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words You use while using the Website. If You register with us or if You continue to use the Website, You agree to our use of cookies.

 

Communication with our customers

ReturnMe will occasionally contact customers regarding the following

-        To confirm their contact information is up to date.

-        Confirm status of tag services (VIP or Basic)

-        Conduct surveys in order to help us to determine how best to improve our services and products

-        Communicate new product launches, services, news or special offers

 

Customers will be given the choice of opting not to receive such emails if they chose too.

You as the customer are responsible to keep your contact information (especially email address) up to date with ReturnMe, failure to do so may result in ReturnMe recovery agents not being able to contact you concerning a recovery.

If in the future you decide to no longer use ReturnMe to protect your items you may login at www.return.me and delete your account. Deletion of your account will delete all your contact information and associated ReturnMe tags.

 

Security

ReturnMe takes every precaution to protect the User's information.
By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our own dedicated secure servers hosted in ISO compliant data hosting facilities.
 

We take the security of your personal data very seriously.  In particular we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your personal data.  We cannot however guarantee the privacy or confidentiality of any information passing over the Internet via non-secured email. Although no system is currently 100% immune from external attack, ReturnMe has taken commercially reasonable measures to prevent the unauthorized access and improper use of your personal information.

All consumer transactions and purchases on our website are secured using a SSL Digital Certificate. This ensures that all transactions and purchases ReturnMe clients send to us via the World Wide Web will be encrypted. SSL technology encrypts online information. For more information on SSL Digital Certificates visit http://www.verisign.com.

 

Credit Card Information:

ReturnMe does not store any credit card details in any of our databases. All online payments are handled through PayPal Inc (www.Paypal.com). We strive to protect all confidential information transmitted to and from our site and we regularly review developments in security and encryption technologies.

 

Internal Database Access:

Our registration database is a restricted access zone strictly limited only to individuals who have fulfilled internal security checks. Strict guidelines and password policies are implemented for all restricted access zones. Almost all private Customer information is entered by our clients themselves or by a call centre agent upon the request of a client.

Because ReturnMe offers lifetime registration with each product purchased, we do not delete any information provided by Customers in our database unless the Customer requests us to remove it. Please see our Conditions of Use for more information on lifetime registration and yearly activation service.

 

Shipping agents:

Information provided to couriers or other individuals responsible for transporting found items is restricted to a standard mailing address, either for the ReturnMe Customer's home or another designated address. In some cases, these agents will also be aware of the identity of the retrieved article, since they will be required to package the item.

 

Call and Recovery centre:

Our call and recovery staff has limited access to our internal database. Access to this database is only permitted at the request of a client or to determine the owner of lost items. Strict password policies are implemented to ensure stronger security. ReturnMe and its staff will do their best to help contact the owner with the information entered in the customer’s account. When attempting to contact you as part of providing service, we will use the means of contact pertaining to your subscription and the profile information you provided. Contacting you is on a best efforts only basis and we are not liable for situations which arise because you did not receive notifications, whether that’s due to our performance, a third parties or your own. We strongly encourage you to add the return.me domain as part of your whitelist or safelist in your email software. Concerning customers who have BASIC service or ReturnMe LITE service (recovery tags which only display the www.Return.Me website and no toll free number) whether you have found a possession or are the owner who has been notified, when choosing to communicate, meet or interact with another person (ie: owner, finder) via the information provided by ReturnMe, you do so at your own risk. Please exercise appropriate measures to protect your security, safety and confidentiality at all times. ReturnMe takes no responsibility when finders and owners are in contact with each other. You may contact ReturnMe to help assist you recovery your lost item during that time if you do not wish to communicate with the finder.

 

Links to Third Party websites
The ReturnMe website(s) may include links to third party websites. We are not responsible for the content of third party websites. Please ensure that prior to using any such website, you have read and understood its privacy policy and terms and conditions. These documents will govern your rights and obligations when using the relevant third party website.

 

Changes to the Privacy Notice:

ReturnMe reserves the right to update our Privacy Notice, we will post those changes here. Please refer to this page on a continual basis. Please see Conditions of Use for further information.

Updated Dec 1st, 2016